Factors causing work related stress in the Hospitality Sector: A study of employees in three star hotels in Dehradun Region
Hotels are an important component of the hospitality sector as every tourist wants a comfortable and secure stay. Customers rate a tourist destination according to the performance of the hotels. The workforce of a hotel plays an important role in satisfying a customer. But the workforce is highly stressed because of a number of factors pertaining to the hotel industry. This paper aims to identify the factors causing work related stress among hotel employees. Descriptive research method was used to identify the factors causing stress and technique of factor analysis is applied. Findings of the study identified Work load, Control over work, Role clarity, Interpersonal relations Managerial Support and Organizational Policies as six major factors causing stress among employees in the hotel industry. The findings of the paper are a guideline for the hotels to bring about modifications in these factors and hence improve mental well-being of their workforce.
Key words: Hospitality, hotels, work related stress, service delivery.
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